You know you should be focused on vision, creative direction, and winning new clients. Instead, you're drowning in client check-ins, feedback & chasing status updates.
How can I help?
I bring nearly 20 years in the creative industry, more than a decade of it managing client relationships and delivery for high-end campaigns.
I'm your man for…
Client & Stakeholder Management
Keeping your best clients informed, confident and loyal, so nothing ever comes as a surprise.
Account Reporting & Commercial Health
Budget and delivery reporting clients can trust, without you having to chase it yourself.
Delivery Oversight
I'm boots on the ground on every project, so promises to clients are always ones the studio can keep.
Studio Systems & Infrastructure
Designing and implementing the quality systems and processes that let a growing studio scale with confidence.
Reach out and I'll parachute in for a day
I spend a day inside your studio on whatever's most urgent, a client relationship that needs steadying, or a delivery problem that needs fixing. You get it moving, for £300, plus a short note on what I did and what I'd tackle next. No retainer, no commitment.
Why Me?
During my time in the creative services industry, I’ve been in the weeds, made it through the other side and have the skillset to help you see the light at the end of the tunnel.
A proven track record managing client relationships and delivery for major brands and institutions:
A Proven Process
A step-by-step approach that keeps your clients confident and your delivery on track.
1
Scoping & Alignment
I'll begin by diagnosing where your client relationships or delivery are under strain. Whether you need someone to steady a shaky account or an impartial lead for broken workflows, together we'll establish exactly where you need support.
2
Integration & Execution
Every studio is unique. I integrate seamlessly into your team, either taking immediate ownership of key client relationships or working alongside you on the delivery issues putting them at risk.
3
Evolution & Scale
This isn't a one-off fix. As your studio grows, I keep your best client relationships strong and make sure delivery keeps pace.
Why a fractional partner makes more sense
than a full-time hire.
Get a senior Account & Production Director's expertise embedded in your studio exactly when you need it, without the financial burden of a full-time salary.
Benefits
Direct ownership of key client relationships
Immediate senior-level integration
Flexible, scalable commitment
Proven experience in studio systems
No recruitment or onboarding costs
No overheads, pensions, or NI contributions
Your Questions, Answered
Everything you need to know about how a fractional partnership works, how I integrate with your team, and how I protect your client relationships.
My goal is simple. To own the client relationship and the delivery that backs it, so you can focus on what you do best.
James Harwood